If you’re using a smartphone or tablet, here’s how to whitelist an email address on the most common mobile email apps.
Mobile (Tablet/Phone) Email Apps
In the Gmail app, you have two options:
- Report an email as “not spam” (if the email is in spam).
- Move an email from the promotional inbox to the primary inbox.
If an email is ending up in your spam folder, open the email and click Report not spam.
You can also tap the three dots in the upper right corner and click Mark important to give it priority in your inbox (shown in the video below).
To move an email from the promotional folder to your primary inbox, open the email and tap the three dots in the upper right corner, then tap Move to > Primary.
Desktop (Mac/PC) Email Apps
There are three ways to whitelist emails using Gmail:
- Gmail tabs
- Marking an email as “not spam”
- Creating a filter
If you’re using Gmail tabs (Promotional and Social), click and drag the email you want to whitelist from the tab it’s in to the Primary tab, like so:
Once done, you’ll get an alert saying “This conversation has been moved to Primary. Do this for all future messages from firstname.lastname@example.org?” Click Yes.
If the email is already in your spam folder, mark it as “not spam”. Open the email in your spam folder that you want to whitelist, then click Report not spam
Finally, if an email is already in your primary folder but you want to make sure all emails from this sender always end up there, you can create a filter. To do this, follow these steps:
- Click the cog icon in the top-right corner, and then Settings from the drop-down menu.
- Click the Filters tab then Create a new filter.
- Enter the domain of the email you want to whitelist in the From field.
- Click Create filter with this search.
- In the box titled When a message arrives that matches this search select Never send it to spam.
- Click the Create filter button